Whilst most people see a visit to Shipleys as a fun and sociable way to spend their time, a small minority find that playing the slot machines or bingo can become a problem.

Many customers do not even see bingo as gambling; however, gambling can affect people, and some are more vulnerable than others, just as they can be with alcohol and other drugs.

At Shipleys we take the issue of problem gambling seriously. We also take responsibility for protecting our customers by providing a safe and responsible environment in our premises as well as being committed to providing support to those who find it hard to control their gambling.

This guide is aimed at ALL customers, offering useful information and tips to help everyone play responsibly, avoid problems and Keep It Fun.

However, at the same time, it also offers practical help and advice for those who may have difficulty keeping control of their gambling.

Information is provided on how to voluntarily self-exclude nationally from land-based bingo clubs and AGC’s in the UK (United Kingdom). Also information on where to find more specialist help, if required, from the leading support agencies such as GamCare.


Helping You…
Be assured that we only want the best for our customers, and we will provide help and support to help you keep in control of your gambling by:

Ensuring our staff are fully trained enabling them to advise customers on how to get help.
Speak to a member of staff to see our Self-Assessment test to help you identify if you have a problem with gambling.

Offering the option to self-exclude nationally from all bingo clubs in the UK as well as self-exclude from high street gaming venues (AGCs). The scheme prevents any further visits for a minimum of 6 months. You can easily enrol in the national scheme by speaking with one of our managers. Alternatively, you can self-exclude nationally by following the process detailed on the Bingo Association website –
Providing information detailing how to prevent and control problem gambling
Working closely with charities and support groups who provide assistance for problem gamblers.

Setting Limits…
Speak to a member of staff to learn which machines can offer you the option to set limits on either the amount of time, or money, you wish to spend when playing in our venues.


If you think that your gambling may be getting out of control, ask yourself the following questions….

  • Do you feel you have put your education or job at risk because of gambling?
  • Do you chase losses by continuing to gamble when on a losing streak?
  • When you win do you have an overwhelming desire to win more?
  • Do you ever gamble until you completely run out of money?
  • Have you lied, stolen, or borrowed to get money for gambling?
  • Are you reluctant to spend your money on anything else?
  • Do you ever gamble for longer, or more often, than you had planned?
  • Do you ever gamble to escape negative elements of your life?
  • Do you feel depressed or suicidal because of your gambling?
  • Have you ever sold any possessions to get money to gamble or pay gambling debts?


What are my options for self-exclusion?

If you wish to exclude from Shipley Estates Ltd (or any other land-based bingo or AGC operator), you will automatically be enrolled in the national scheme.

The national self-exclusion scheme enables a customer to self-exclude from every UK bingo club with just one request. We also offer this facility in our Adult Gaming Centres. Please ask one of our team for further details of the scheme, including terms and conditions.

Ask a member of our team who will speak with you about self-exclusion and talk you through the process about what is involved and how to apply. If you wish to apply, we will need some basic details along with a photo and signature. By joining the scheme, you are providing permission to share your self-exclusion with other bingo and AGC operators using the secure national database.

The minimum period of self-exclusion you can request is six months, and your exclusion will automatically remain in force for a further period of 6 months at which time it will then lapse. You can apply for reinstatement at any time following your stated exclusion period.

You are primarily responsible, however bingo clubs and AGC’s participating in the scheme will do all they reasonably can to help you.

It is not possible to self-exclude from Shipleys Bingo and AGCs only. Any customer wishing to self-exclude from any of Shipley Estates Ltd premises (or any other operator) will need to join the national scheme.

We would recommend that you exclude yourself from all other forms of gambling that you use or may be tempted to use, such as casinos, betting shops and online gambling sites.


Taking Back Control…

The first step in taking back control is to be honest with yourself and accept that there may be a problem.

Talk to the Duty Manager in confidence at your local Shipleys Bingo or AGC. They understand the issues involved and can provide you with information or put you in contact with qualified counsellors. Alternatively speak to someone else who you feel you can trust.

Practical steps to help you gain control…

  • Stop all gambling to break the habit.
  • Ask someone you trust to handle your money for an agreed amount of time (e.g. three months).
  • Leave your cashpoint, debit or credit cards at home and only bring a limited amount of cash with you.
  • Use a calendar to mark each day you do not gamble, so that you can see the progress you make.
  • Reward yourself after a ‘gambling free’ period by treating yourself with some of the money you have saved.
  • If all else fails – stop gambling. Apply for Self-exclusion by speaking with one of our team and exclude yourself from all bingo clubs and AGC’s within your local area.

Remember – take one day at a time… Be optimistic – you can gain control


If you or someone you know is unable to control their gambling, the following associations are available to help:

National Gambling Helpline: 0808 8020 133 Information, advice and counselling for individuals, their family and friends who have concerns about problem gambling.

Gamblers Anonymous is a self-help fellowship of compulsive gamblers wanting to address their gambling problems. Their sister organisation Gam Anon run support groups for partners/families of compulsive gamblers. Groups are held weekly nationwide.

Gordon Moody Association Tel: 01384 241 292 A hostel providing accommodation, counselling, and rehabilitation for compulsive gamblers.

National Debtline Tel: 0808 808 4000 Advice and support to help deal with debts in a proactive and informed way. Self-help packs are sent free of charge to those with debt problems.